Learn about our refund and cancellation procedures
This Cancellation & Refund Policy applies to all subscription plans purchased within the My Tiny Guide mobile application.
My Tiny Guide offers a paid subscription that unlocks premium features such as full access to business listings, mentor profiles, and other in-app content. Payments are processed securely through our in-app payment gateway using UPI, debit/credit cards, net banking, or other supported payment methods.
You may cancel your subscription at any time by reaching out to our support team. Once cancelled, your subscription will not be renewed or charged again, and you will continue to have access to the premium features for the remainder of the period you have already paid for.
All subscription purchases made on My Tiny Guide are final and non-refundable. Once a subscription payment is successfully completed, no refund, credit, or partial refund will be issued for any reason, including but not limited to:
If a payment fails, is deducted more than once for the same subscription, or you were charged in error, please contact our support team immediately through the Contact Us page with your registered mobile number and transaction details. We will investigate the issue and, where a genuine payment error is confirmed (such as a duplicate charge), the erroneous amount will be reversed to your original payment method.
To cancel your subscription, please reach out to us with your registered mobile number and transaction/payment ID through the Contact Us page. Our team will process your cancellation request and confirm once it has been completed.
We may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting. Your continued use of the app after such changes constitutes your acceptance of the updated policy.
If you have any questions about this policy, please contact us and our team will be happy to assist you.
Last Updated: August 11, 2026